Refund policy

Refund Policy

We take pride in offering high-quality products and strive to ensure that our customers are satisfied with their purchase. However, it's important to note that when the product is customized in terms of sizes, table envelope thickness, edge definition, and other modifications, returns will not be accepted unless a defect is present in the objects delivered and Marlot Baus fails to repair it in a 40 business days period time.

In the event of a return where there is no defect in the product, shipping costs will not be refunded, and the customer will be responsible for an additional shipping charge of 12% of product value in case our return service is hired, otherwise customer is responsible for delivery the product in perfect, unused condition to our warehouse.

Cancellation costs will apply since a tracking code has been provided and the table has left our workshop. For personalized items cancellation won't be possible after 5 business days since the order date.

If for any reason you are not satisfied with your purchase and wish to initiate a return or exchange, please contact us within 14 days of receiving your order. The returned item must be in its original, unused condition, Marlot reserves its right to not accept returns if the product arrived in used or bad condition.

All sales of specially discounted items or items purchased with a coupon code are not subject to exchange or refund.

Marlot Baus is not responsible for defects due to: damage caused by improper use or negligence, aesthetic changes and damage due to normal wear and tear. Shipping costs are non-refundable and are the responsibility of the customer.

The Microcement finishing as can be seen in the website, instagram pictures and shared pictures with customers can be irregular and contain imperfections that make our handmade pieces unique and beautiful due to the production process nature, such imperfections will not be considered as defects regarding potential returns.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your credit card or original method of payment. Once the refund has been processed it may take up to 7-12 business days to see the funds reflected in your account depending on the payment method and banks used in the transaction, this is an external factor Marlot Baus can not control.

Please be aware that it may take some time for your bank or credit card company to process and post the refund to your account.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at hola@marlotbaus.com. We are here to assist you with anything you may need.