Acceptance of Terms and Conditions

By accessing and using this online store of Marlot Baus, S.L. (CIF: B56500721), you agree to these terms and conditions in their entirety. If you do not agree with them, please do not use this website. These terms apply to all purchases made through marlotbaus.com.

Customer Service

We strive to offer a friendly and attentive online shopping experience. If you have any questions or need assistance, please contact us at hola@marlotbaus.com. We will respond as promptly as possible.

Products and Orders

All our products are handcrafted to order in our workshop in Barcelona, Spain. Due to the handmade nature of our process, each piece is unique. Minor variations in tone, texture, and dimensions (±1 cm) are inherent to the artisan production and are not considered defects.

We strive to display our products as accurately as possible. However, colours may appear slightly different in person due to screen variations. By placing an order, you accept these inherent characteristics of handmade furniture.

Shipping and Production Time

Orders may take up to 30–35 business days to produce. Once production is completed, you will be notified by email. Shipping costs are detailed at checkout and vary by destination. Please refer to our Shipping Policy for full details.

Warranty

All products come with a 3-year warranty on the structure, covering manufacturing defects. This warranty does not cover:

• Damage caused by improper use, accidents, or negligence.
• Normal wear and tear.
• Modifications or repairs carried out by third parties.
• Damage to outdoor pieces resulting from exposure without adequate protection (see Product Care).

Product Care

To preserve the beauty and durability of your piece, please follow our care guidelines:

• Indoor use: clean with a damp cloth and mild soap. Avoid placing very hot objects directly on the surface. No special treatments are required.
• Outdoor finishes: pieces with outdoor treatments must be placed under a covered area (porch, pergola, covered terrace) and must be covered with a waterproof protective cover during winter or prolonged periods of rain, frost, or extreme weather. Prolonged direct sunlight may alter the finish over time. Failure to follow these guidelines will void the warranty for weather-related damage.

Intellectual Property

All content on this website, including text, images, logos, and designs, is protected by copyright and is the exclusive property of Marlot Baus. Reproduction, distribution, or use without prior written permission is prohibited.

Governing Law

These terms are governed by Spanish law. Any dispute shall be submitted to the courts and tribunals of Barcelona, Spain, without prejudice to the consumer's right to bring proceedings in their place of residence as provided by applicable EU legislation.

Changes to Terms and Conditions

We reserve the right to update these terms at any time. Changes will be effective upon publication on this page. Your continued use of the store after any changes constitutes acceptance of the revised terms.